MysterTech

Your partner in hospitality IT project management

Tired of IT Projects Crashing Your Hotel's Productivity?

Let MysterTech Take the Wheel.

Whether it's implementing a new PMS, changing vendors or integrating a new operational system, these processes can be complex and overwhelming.

At MysterTech, we recognise that the primary focus of your staff should be on delivering exceptional guest experiences. That's why we specialize in managing IT projects tailored to the unique needs of your hotel. Our experienced team understands the nuances of hotel operations and is committed to providing bespoke solutions that allow your staff to dedicate their time and energy to what truly matters—your guests' satisfaction.

Let us handle the intricacies of technology implementation, enabling you to foster a welcoming environment and create memorable experiences for every guest.

Who we are

Victor Gonzalez, the driving force behind MysterTech, brings a wealth of experience and a passion for innovation to the hotel technology landscape. Having honed his expertise in various leadership roles within the hospitality industry, Victor witnessed firsthand the challenges hotels face in managing complex IT projects.

Recognizing the need for a Dedicated Partner:

Through his experience, Victor identified a growing need for hotels and hospitality groups to outsource some IT projects. He saw that many hotels, while recognizing the importance of technology, lacked the internal resources or knowledge to handle complex implementations and ongoing management.

MysterTech: A Solution Built on Experience and Empathy

Fueled by this insight and a genuine desire to empower hotels, Victor decided to bridge the gap. He envisioned MysterTech as a trusted partner, offering hotels a personalised approach to IT project management. This vision translates into a company built on close collaboration, ensuring every project aligns seamlessly with your unique needs and goals.

A Passionate Leader, Focused on Your Success

Victor's leadership style is characterised by a blend of expertise and empathy. He combines his deep understanding of the industry with a commitment to understanding your specific challenges. This ensures MysterTech delivers solutions that not only meet your technical requirements but also contribute to your overall business success.

Our services

Mews PMS

Ready to elevate your guest experience and streamline your operations? As a certified Mews Deployment Partner, we are experts in Mews, the best PMS award in 2024 and 2025. We handle everything from seamless migration to full onboarding, so your switch is smooth and hassle-free.

Mews is more than a PMS; it’s a game-changer. Imagine automating payments, optimizing guest check-in and checkout with a few clicks, and leveraging kiosks to free your staff from tedious administrative tasks. This allows your team to focus on what really matters — delivering outstanding hospitality that leaves a lasting impression.

Boost your efficiency, enhance guest satisfaction, and watch your online reviews soar, all while working with the most advanced PMS on the planet.

Word cloud with terms related to onboarding employees, including large words like 'onboarding', 'work', 'knowledge', and 'employee', surrounded by related words such as 'hiring', 'resources', 'training', and 'socialize'.

IT Project Management

PMS Migration, moving to a new vendor or adding a new feature to your tech landscape.

Navigating complex IT projects can be challenging for hotels. MysterTech provides comprehensive project management services, taking the burden off your team.

We follow a proven methodology that includes:

Needs Assessment & Planning: We work closely with you to define project scope, goals and budget.

Vendor selection & Management: We help you select the right vendors and manage all communication and contracts.

Implementation & Integration: We oversee the implementation process, ensuring seamless integration with your existing systems.

Testing & Quality Assurance: We conduct thorough testing to ensure everything works as expected.

Training & Support: We can provide comprehensive training and ongoing support to your staff.

Some of our projects

Eric Vokel Boutique Apartments. Migration from Protel to Mews.
Casa Julian-Inn, Madrid. Migration from Cloudbeds to Mews
Livensa Living. RFP to find new PMS + implementation of Room Raccoon.
Sani Ikos Resorts. Distribution landscape RFP, leading project management.
Radisson Hotels Group. Leading Online Check-in, Self-Checkin and Chatbot implementations in EMEA.